Frequent Flyer Programmes
How can I update my membership account details? What should I do when I lose my membership card? Is there an additional card for Star Alliance as well as for individual Star Alliance member airlines? Is there one Star Alliance Frequent Flyer Programme?
Star Alliance status levels
What should I do when my Star Alliance status is not recognized? What is Star Alliance Gold and Star Alliance Silver, and what are the benefits? How can I determinate how many miles I need to gain Star Alliance Gold or Silver status? What is my Star Alliance status level?
Earn and Redeem miles
Can I earn miles or points toward elite status on Star Alliance member airlines? How do I redeem miles or points on Star Alliance member airline flights? Can I redeem miles or points for awards on Star Alliance member airlines? Can I combine miles or points for free tickets? Can I transfer miles or points between Star Alliance airline member programmes? How do I earn miles or points with Star Alliance member airlines? Can I earn miles or points with all Star Alliance member airlines?
On which Star Alliance member airlines are upgrade awards available, and which frequent flyer programme points can I use? When can I request an upgrade on a Star Alliance member airline flight? Can I use miles or points to upgrade on Star Alliance member airline flights?
How can I find out where lounges are located at different airports? My guest was denied access. Where can I register my complaint? Will I be entitled to bring a guest into the lounge? What determines my lounge access – my Star Alliance status level or my flight ticket? How many Star Alliance lounges are there worldwide? Am I eligible to access all Star Alliance lounges when travelling on a Connecting Partner?
How do I find and recognize the Star Alliance Gold Track priority lane at the airport? Can I take a guest with me through the Star Alliance Gold Track Priority Security & Immigration screening point? I was not granted access to the Star Alliance Gold Track priority lane, can you help me? Where is the Star Alliance Gold Track Priority Security & Immigration benefit available? Who is eligible to receive the benefit of Star Alliance Gold Track Priority Security & Immigration?
Star Alliance Website
On the Star Alliance webpage it says that currently there are 28 member airlines, however, only 27 logos are shown on the "Member Airlines" page. Why?
What is Star Alliance Conventions Plus? <p>Who can travel with Star Alliance Conventions Plus?</p> How does Star Alliance Conventions Plus benefit organisers? How does Star Alliance Conventions Plus benefit delegates? What airlines can I fly with?
What are the participation criteria? How can I register my event? How can I contact participating member carriers? How does the incentive scheme work for me? How can I access discounted fares in GDS? Once I have completed the booking, how can I change or cancel the booking?
Where can I book flights? Are there any geographical restrictions? Once I have completed the booking, how can I change or cancel the booking? What is the benefit of booking with Star Alliance Conventions Plus Online rather than going to a travel agent or directly to an airline? Can I collect Frequent Flyer miles or points when using Conventions Plus fares.
<p>What do you mean by a "Connecting Partner"?</p> Are "Connecting Partners" airlines members of Star Alliance? Will I receive miles/points when I travel on a Connecting Partner flight? Are there any advantages offered to Star Alliance Gold status holders when travelling on a Connecting Partner airline? What do you mean by a "Connecting Partner flight" or "Connecting Itinerary"? Why are Gold status privileges on Connecting Partner flights only available in conjunction with a Star Alliance member flight? Are the Gold status privileges standard across all Connecting Partners? Why do I get different privileges on each of the Connecting Partners? How do I know which privileges are offered by an individual Connecting Partner airline? Do Connecting Partners meet the safety standards set for Star Alliance member airlines? If I travel on a point-to-point flight on a Connecting Partner, can I receive Gold privileges? Do I get miles/points? I am travelling on a Connecting Partner flight but my frequent flyer programme says I will not get miles/points for the flight? Why not? Are Connecting Partners included in the Round the World product? What about the circle fares and air passes? How can I tell whether an airline is a Connecting Partner or a Star Alliance member airline?
How can I reach the support team in case that I encounter an error in the app or want to provide feedback?